Privacy Policy

Missinglettr ("we", "our", or "us") operates the Missinglettr API platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

We are committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide when you:

• Create an account (name, email address, company information)
• Use our API services (API keys, authentication credentials)
• Connect social media accounts (platform usernames, access tokens)
• Contact our support team (correspondence, support tickets)
• Subscribe to our newsletter or marketing communications

1.2 Information Collected Automatically

When you use our services, we automatically collect:

• Usage data (API calls, endpoints accessed, timestamps)
• Device information (IP address, browser type, operating system)
• Log data (error logs, performance metrics)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from connected social media platforms (Twitter, LinkedIn, Facebook, Instagram, etc.) when you authorize our API to access your accounts. This may include profile information, follower counts, and posting analytics.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our API services
• Authenticate your identity and manage your account
• Process and execute API requests to social media platforms
• Monitor usage, detect fraud, and ensure platform security
• Send service-related notifications and updates
• Respond to customer support inquiries
• Comply with legal obligations and enforce our Terms of Service
• Analyze usage patterns to improve our services
• Send marketing communications (with your consent)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We work with third-party service providers who assist us in operating our platform, including:

• Cloud hosting providers (Google Cloud Platform)
• Authentication services (Kinde)
• Analytics providers
• Payment processors
• Customer support tools

3.2 Social Media Platforms

When you use our API to post content, we share your content with the respective social media platforms you've authorized.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure API key management and authentication
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure backup and disaster recovery procedures

Your data is primarily stored on servers located in Canada and the United States. By using our services, you consent to this storage and processing.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax, accounting, audit requirements)
• Resolve disputes and enforce our agreements
• Maintain security and fraud prevention records

When you close your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal purposes.

6. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access: Request a copy of your personal information
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Withdrawal of Consent: Withdraw consent for marketing communications
• Data Portability: Request your data in a structured, machine-readable format
• Object: Object to certain processing of your information

To exercise these rights, please contact us at privacy@missinglettr.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

8. Children's Privacy

Our services are not directed to individuals under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada: